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Chapter 11
Language
Prof. Bhairavi Mawani
Chapter 12
Conversation
Prof. Bhairavi Mawani
Chapter 13
Telephone Etiquette
Prof. Bhairavi Mawani
Chapter 14
Office Etiquette
Prof. Bhairavi Mawani
Chapter 15
Know Your Customer
Prof. Bhairavi Mawani
Chapter 16
Customer Etiquette
Prof. Bhairavi Mawani
Chapter 17
Customer Calls
Prof. Bhairavi Mawani
Chapter 18
Meetings
Prof. Bhairavi Mawani
Chapter 19
Business Meals
Prof. Bhairavi Mawani
Chapter 20
Hosts and Guests
Prof. Bhairavi Mawani