| View |
Chapter 1 Part 1 |
Customer Centric Approach |
44.55 |
Prof. Deepak Bhattacharya |
| View |
Chapter 1 Part 2 |
Customer Centric Approach |
38.58 |
Prof. Deepak Bhattacharya |
| View |
Chapter 2 Part 1 |
The importance of customer satisfaction |
36.28 |
Prof. Deepak Bhattacharya |
| View |
Chapter 2 Part 2 |
The importance of customer satisfaction |
32.15 |
Prof. Deepak Bhattacharya |
| View |
Chapter 3 Part 1 |
Customer service in India |
37.49 |
Prof. Deepak Bhattacharya |
| View |
Chapter 3 Part 2 |
Customer service in India |
38.12 |
Prof. Deepak Bhattacharya |
| View |
Chapter 4 Part 1 |
Understanding the market |
35.26 |
Prof. Deepak Bhattacharya |
| View |
Chapter 4 Part 2 |
Understanding the market |
41.59 |
Prof. Deepak Bhattacharya |
| View |
Chapter 4 Part 3 |
Understanding the market |
30.55 |
Prof. Deepak Bhattacharya |
| View |
Chapter 4 Part 4 |
Understanding the market |
31.49 |
Prof. Deepak Bhattacharya |
| View |
Chapter 4 Part 5 |
Understanding the market |
33.31 |
Prof. Deepak Bhattacharya |
| View |
Chapter 5 Part 1 |
Customer - centricity |
35.02 |
Prof. Deepak Bhattacharya |
| View |
Chapter 5 Part 2 |
Customer - centricity |
29.17 |
Prof. Deepak Bhattacharya |
| View |
Chapter 6 Part 1 |
Designing a customer centric organisation |
35.13 |
Prof. Deepak Bhattacharya |
| View |
Chapter 6 Part 2 |
Designing a customer centric organisation |
41.03 |
Prof. Deepak Bhattacharya |
| View |
Chapter 7 |
Customer - centric organisational model |
48.11 |
Prof. Deepak Bhattacharya |
