| View |
Chapter 1 Part 1 |
Introduction |
31.34 |
Prof. Sagar Narsian |
| View |
Chapter 1 Part 2 |
Introduction |
27.19 |
Prof. Sagar Narsian |
| View |
Chapter 1 Part 3 |
Introduction |
28.15 |
Prof. Sagar Narsian |
| View |
Chapter 2 Part 1 |
CRM Strategy & CRM Building Blocks |
28.56 |
Prof. Sagar Narsian |
| View |
Chapter 2 Part 2 |
CRM Strategy & CRM Building Blocks |
32.06 |
Prof. Sagar Narsian |
| View |
Chapter 3 |
Types Of CRM |
31.42 |
Prof. Sagar Narsian |
| View |
Chapter 4 |
CRM in Marketing |
39.15 |
Prof. Sagar Narsian |
| View |
Chapter 5 |
Customer Lifecycle Care: Leveraging Customer Service To Archieve CRM |
51.16 |
Prof. Sagar Narsian |
| View |
Chapter 6 |
CRM in e-Business |
35.16 |
Prof. Sagar Narsian |
| View |
Chapter 7 Part 1 |
CRM Planning |
29.16 |
Prof. Sagar Narsian |
| View |
Chapter 7 Part 2 |
CRM Planning |
33.06 |
Prof. Sagar Narsian |
| View |
Chapter 8 Part 1 |
CRM - Implementation |
24.53 |
Prof. Sagar Narsian |
| View |
Chapter 8 Part 2 |
CRM - Implementation |
31.43 |
Prof. Sagar Narsian |
| View |
Chapter 9 Part 1 |
Sales Force Automation (SFA) |
32.13 |
Prof. Sagar Narsian |
| View |
Chapter 9 Part 2 |
Sales Force Automation (SFA) |
26.38 |
Prof. Sagar Narsian |
| View |
Chapter 10 Part 1 |
Call Centre |
30.33 |
Prof. Sagar Narsian |
| View |
Chapter 10 Part 2 |
Call Centre |
30.41 |
Prof. Sagar Narsian |
| View |
Chapter 11 Part 1 |
CRM & Data Warehousing |
29.26 |
Prof. Sagar Narsian |
| View |
Chapter 11 Part 2 |
CRM & Data Warehousing |
30.19 |
Prof. Sagar Narsian |
| View |
Chapter 11 Part 3 |
CRM & Data Warehousing |
28.57 |
Prof. Sagar Narsian |
| View |
Chapter 12 |
HRM in CRM |
20.44 |
Prof. Sagar Narsian |
| View |
Chapter 13 Part 1 |
CRM: Customer Retention Strategy |
31.20 |
Prof. Sagar Narsian |
| View |
Chapter 13 Part 2 |
CRM: Customer Retention Strategy |
30.44 |
Prof. Sagar Narsian |
| View |
Chapter 13 Part 3 |
CRM: Customer Retention Strategy |
25.01 |
Prof. Sagar Narsian |
| View |
Chapter 14 |
CRM: Opportunities & Challenges |
27.21 |
Prof. Sagar Narsian |
