| View |
Chapter 1 Part 1 |
Introduction |
41.23 |
Prof. Ashish Hathi |
| View |
Chapter 1 Part 2 |
Introduction |
33.16 |
Prof. Ashish Hathi |
| View |
Chapter 1 Part 3 |
Introduction |
38.29 |
Prof. Ashish Hathi |
| View |
Chapter 1 Part 4 |
Introduction |
37.37 |
Prof. Ashish Hathi |
| View |
Chapter 1 Part 5 |
Introduction |
19.04 |
Prof. Ashish Hathi |
| View |
Chapter 1 Part 6 |
Introduction |
37.20 |
Prof. Ashish Hathi |
| View |
Chapter 2 Part 1 |
Customer-centric Enterprise |
43.40 |
Prof. Ashish Hathi |
| View |
Chapter 2 Part 2 |
Customer-centric Enterprise |
24.23 |
Prof. Ashish Hathi |
| View |
Chapter 2 Part 3 |
Customer-centric Enterprise |
30.42 |
Prof. Ashish Hathi |
| View |
Chapter 3 Part 1 |
Types of CRM |
25.06 |
Prof. Ashish Hathi |
| View |
Chapter 3 Part 2 |
Types of CRM |
28.53 |
Prof. Ashish Hathi |
| View |
Chapter 3 Part 3 |
Types of CRM |
29.45 |
Prof. Ashish Hathi |
| View |
Chapter 3 Part 4 |
Types of CRM |
30.08 |
Prof. Ashish Hathi |
| View |
Chapter 3 Part 5 |
Types of CRM |
30.55 |
Prof. Ashish Hathi |
| View |
Chapter 4 Part 1 |
Customer Life Cycle Management |
37.27 |
Prof. Ashish Hathi |
| View |
Chapter 4 Part 2 |
Customer Life Cycle Management |
14.18 |
Prof. Ashish Hathi |
| View |
Chapter 5 Part 1 |
E-CRM |
30.53 |
Prof. Ashish Hathi |
| View |
Chapter 5 Part 2 |
E-CRM |
27.19 |
Prof. Ashish Hathi |
| View |
Chapter 5 Part 3 |
E-CRM |
15.13 |
Prof. Ashish Hathi |
| View |
Chapter 6 Part 1 |
CRM in various Industries |
28.59 |
Prof. Ashish Hathi |
| View |
Chapter 6 Part 2 |
CRM in various Industries |
34.23 |
Prof. Ashish Hathi |
| View |
Chapter 7 |
CRM Through IT Tools |
25.20 |
Prof. Ashish Hathi |
| View |
Chapter 8 Part 1 |
Database Management in CRM |
39.22 |
Prof. Ashish Hathi |
| View |
Chapter 8 Part 2 |
Database Management in CRM |
34.05 |
Prof. Ashish Hathi |
| View |
Chapter 9 Part 1 |
Implementing CRM |
37.36 |
Prof. Ashish Hathi |
