| View |
Chapter 1 Part - 1 |
Introduction To CRM |
31.31 |
Mr. Tarun Makhija |
| View |
Chapter 1 Part - 2 |
Introduction To CRM |
22.24 |
Mr. Tarun Makhija |
| View |
Chapter 2 Part - 1 |
Understanding Relationships in Business |
30.23 |
Mr. Tarun Makhija |
| View |
Chapter 2 Part - 2 |
Understanding Relationships in Business |
25.09 |
Mr. Tarun Makhija |
| View |
Chapter 3 Part - 1 |
Managing the Customer Journey - From Acquisition to Retention |
40.02 |
Mr. Tarun Makhija |
| View |
Chapter 3 Part - 2 |
Managing the Customer Journey - From Acquisition to Retention |
20.15 |
Mr. Tarun Makhija |
| View |
Chapter 4 |
Economics of Customer Relationship Management |
36.47 |
Mr. Tarun Makhija |
| View |
Chapter 5 Part - 1 |
CRM in B2B and B2C Markets |
35.08 |
Mr. Tarun Makhija |
| View |
Chapter 5 Part - 2 |
CRM in B2B and B2C Markets |
31.02 |
Mr. Tarun Makhija |
| View |
Chapter 6 Part - 1 |
eCRM and Technological Developments in CRM |
32.58 |
Mr. Tarun Makhija |
| View |
Chapter 6 Part - 2 |
eCRM and Technological Developments in CRM |
27.59 |
Mr. Tarun Makhija |
| View |
Chapter 7 Part - 1 |
Marketing Automation |
35.15 |
Mr. Tarun Makhija |
| View |
Chapter 7 Part - 2 |
Marketing Automation |
23.18 |
Mr. Tarun Makhija |
| View |
Chapter 8 Part - 1 |
Service Automation |
35.03 |
Mr. Tarun Makhija |
| View |
Chapter 8 Part - 2 |
Service Automation |
26.55 |
Mr. Tarun Makhija |
| View |
Chapter 9 |
Sales Force Automation |
33.33 |
Mr. Tarun Makhija |
| View |
Chapter 10 Part - 1 |
Using Customer Related Data |
31.18 |
Mr. Tarun Makhija |
| View |
Chapter 10 Part - 2 |
Using Customer Related Data |
31.57 |
Mr. Tarun Makhija |
| View |
Chapter 10 Part - 3 |
Using Customer Related Data |
27.31 |
Mr. Tarun Makhija |
| View |
Chapter 11 Part - 1 |
People Factor in CRM |
22.49 |
Mr. Tarun Makhija |
| View |
Chapter 11 Part - 2 |
People Factor in CRM |
21.25 |
Mr. Tarun Makhija |
| View |
Chapter 12 Part - 1 |
CRM Implementation |
34.05 |
Mr. Tarun Makhija |
| View |
Chapter 12 Part - 2 |
CRM Implementation |
29.53 |
Mr. Tarun Makhija |
| View |
Chapter 13 |
Future of CRM |
33.21 |
Mr. Tarun Makhija |
