| View |
Chapter 1 Part 1 |
Understanding services economy |
27.50 |
Prof. Nitin Joshi |
| View |
Chapter 1 Part 2 |
Understanding services economy |
34.12 |
Prof. Nitin Joshi |
| View |
Chapter 2 Part 1 |
Classification and characteristics of services |
30.25 |
Prof. Nitin Joshi |
| View |
Chapter 2 Part 2 |
Classification and characteristics of services |
29.26 |
Prof. Nitin Joshi |
| View |
Chapter 2 Part 3 |
Classification and characteristics of services |
27.32 |
Prof. Nitin Joshi |
| View |
Chapter 3 Part 1 |
Role of services in manufacturing firms |
32.51 |
Prof. Nitin Joshi |
| View |
Chapter 3 Part 2 |
Role of services in manufacturing firms |
36.21 |
Prof. Nitin Joshi |
| View |
Chapter 3 Part 3 |
Role of services in manufacturing firms |
22.46 |
Prof. Nitin Joshi |
| View |
Chapter 4 Part 1 |
The service product |
31.47 |
Prof. Nitin Joshi |
| View |
Chapter 4 Part 2 |
The service product |
30.15 |
Prof. Nitin Joshi |
| View |
Chapter 5 Part 1 |
Service quality management |
34.33 |
Prof. Nitin Joshi |
| View |
Chapter 5 Part 2 |
Service quality management |
32.29 |
Prof. Nitin Joshi |
| View |
Chapter 5 Part 3 |
Service quality management |
30.24 |
Prof. Nitin Joshi |
| View |
Chapter 6 Part 1 |
Service locations and distributions |
22.55 |
Prof. Nitin Joshi |
| View |
Chapter 6 Part 2 |
Service locations and distributions |
26.25 |
Prof. Nitin Joshi |
| View |
Chapter 7 Part 1 |
Product and service design process |
22.38 |
Prof. Nitin Joshi |
| View |
Chapter 7 Part 2 |
Product and service design process |
22.27 |
Prof. Nitin Joshi |
| View |
Chapter 8 Part 1 |
Technology in services operations management |
27.25 |
Prof. Nitin Joshi |
| View |
Chapter 8 Part 2 |
Technology in services operations management |
25.55 |
Prof. Nitin Joshi |
| View |
Chapter 9 |
Services operations management and business pricing |
35.41 |
Prof. Nitin Joshi |
| View |
Chapter 10 |
Capacity management in service operations |
35.18 |
Prof. Nitin Joshi |
| View |
Chapter 11 Part 1 |
Service failure and service recovery management |
28.59 |
Prof. Nitin Joshi |
| View |
Chapter 11 Part 2 |
Service failure and service recovery management |
36.43 |
Prof. Nitin Joshi |
| View |
Chapter 12 |
Queuing theory applications in service systems |
24.28 |
Prof. Nitin Joshi |
