| View |
Chapter 1 Part 1 |
Introduction to Outsourcing and BPO |
28.35 |
Prof. Imtiaz H. Surve |
| View |
Chapter 1 Part 2 |
Introduction to Outsourcing and BPO |
21.33 |
Prof. Imtiaz H. Surve |
| View |
Chapter 2 |
Need for Business Process Outsourcing and Types |
37.06 |
Prof. Imtiaz H. Surve |
| View |
Chapter 3 |
Decision to Outsource |
21.50 |
Prof. Imtiaz H. Surve |
| View |
Chapter 4 |
Vendor Assessment and Engagement |
35.22 |
Prof. Imtiaz H. Surve |
| View |
Chapter 5 |
Transition and Steady State |
47.43 |
Prof. Imtiaz H. Surve |
| View |
Chapter 6 Part 1 |
Challenges, Risks and Failure |
30.16 |
Prof. Imtiaz H. Surve |
| View |
Chapter 6 Part 2 |
Challenges, Risks and Failure |
28.44 |
Prof. Imtiaz H. Surve |
| View |
Chapter 7 |
Benefits and Drawbacks of Outsourcing |
19.16 |
Prof. Imtiaz H. Surve |
| View |
Chapter 8 |
Types of Business Process Outsourcing |
26.30 |
Prof. Imtiaz H. Surve |
| View |
Chapter 9 Part 1 |
Call Centre Operations |
45.00 |
Prof. Imtiaz H. Surve |
| View |
Chapter 9 Part 2 |
Call Centre Operations |
46.24 |
Prof. Imtiaz H. Surve |
| View |
Chapter 10 Part 1 |
Case Study - IDS Infotech Limited |
33.04 |
Prof. Imtiaz H. Surve |
| View |
Chapter 10 Part 2 |
Case Study - IDS Infotech Limited |
29.30 |
Prof. Imtiaz H. Surve |
