| View |
Chapter 1 Part 1 |
Customer-centricity : Why Now More than Ever! |
34.18 |
Prof. Deepak Bhattacharya |
| View |
Chapter 1 Part 2 |
Customer-centricity : Why Now More than Ever! |
41.18 |
Prof. Deepak Bhattacharya |
| View |
Chapter 2 Part 1 |
Customers Can be Difficult |
36.26 |
Prof. Deepak Bhattacharya |
| View |
Chapter 2 Part 2 |
Customers Can be Difficult |
35.46 |
Prof. Deepak Bhattacharya |
| View |
Chapter 3 Part 1 |
The Journey toward Greater Customer-centricity |
28.56 |
Prof. Deepak Bhattacharya |
| View |
Chapter 3 Part 2 |
The Journey toward Greater Customer-centricity |
49.17 |
Prof. Deepak Bhattacharya |
| View |
Chapter 4 Part 1 |
The Customer-centric Enterprise |
33.37 |
Prof. Deepak Bhattacharya |
| View |
Chapter 4 Part 2 |
The Customer-centric Enterprise |
22.51 |
Prof. Deepak Bhattacharya |
| View |
Chapter 5 Part 1 |
The Outside-in Organisation |
33.50 |
Prof. Deepak Bhattacharya |
| View |
Chapter 5 Part 2 |
The Outside-in Organisation |
26.43 |
Prof. Deepak Bhattacharya |
| View |
Chapter 6 Part 1 |
Outside-in Product Decisions |
28.48 |
Prof. Deepak Bhattacharya |
| View |
Chapter 6 Part 2 |
Outside-in Product Decisions |
30.43 |
Prof. Deepak Bhattacharya |
| View |
Chapter 7 Part 1 |
Outside-in Value-based Pricing |
32.22 |
Prof. Deepak Bhattacharya |
| View |
Chapter 7 Part 2 |
Outside-in Value-based Pricing |
37.09 |
Prof. Deepak Bhattacharya |
| View |
Chapter 8 Part 1 |
Outside-in Communication |
30.37 |
Prof. Deepak Bhattacharya |
| View |
Chapter 8 Part 2 |
Outside-in Communication |
27.47 |
Prof. Deepak Bhattacharya |
| View |
Chapter 9 Part 1 |
Outside-in Channels of Distribution |
23.56 |
Prof. Deepak Bhattacharya |
| View |
Chapter 9 Part 2 |
Outside-in Channels of Distribution |
26.52 |
Prof. Deepak Bhattacharya |
| View |
Chapter 10 Part 1 |
Customer-centric Transformation-The Blueprint to Execution and Profitability |
25.11 |
Prof. Deepak Bhattacharya |
| View |
Chapter 10 Part 2 |
Customer-centric Transformation-The Blueprint to Execution and Profitability |
23.02 |
Prof. Deepak Bhattacharya |
| View |
Chapter 11 Part 1 |
Transform Business Processes through Business Analytics |
34.07 |
Prof. Deepak Bhattacharya |
| View |
Chapter 11 Part 2 |
Transform Business Processes through Business Analytics |
36.57 |
Prof. Deepak Bhattacharya |
| View |
Chapter 12 Part 1 |
Evidence-based Customer-centric Service |
22.16 |
Prof. Deepak Bhattacharya |
| View |
Chapter 12 Part 2 |
Evidence-based Customer-centric Service |
20.17 |
Prof. Deepak Bhattacharya |
| View |
Chapter 13 |
Leading through the Management Processes towards Customer - Centricity |
39.36 |
Prof. Deepak Bhattacharya |
