| View |
Chapter 1 Part 1 |
Introduction to Front Office |
27.03 |
Prof. Margaret Vas |
| View |
Chapter 1 Part 2 |
Introduction to Front Office |
25.26 |
Prof. Margaret Vas |
| View |
Chapter 1 Part 3 |
Introduction to Front Office |
27.05 |
Prof. Margaret Vas |
| View |
Chapter 2 |
Classifications of Hotels |
34.26 |
Prof. Margaret Vas |
| View |
Chapter 3 Part 1 |
Organisational Set Up |
21.23 |
Prof. Margaret Vas |
| View |
Chapter 3 Part 2 |
Organisational Set Up |
20.45 |
Prof. Margaret Vas |
| View |
Chapter 4 |
Basic Operations for Front Desk Agents |
13.04 |
Prof. Margaret Vas |
| View |
Chapter 5 Part 1 |
Importance of Communication |
25.46 |
Prof. Margaret Vas |
| View |
Chapter 5 Part 2 |
Importance of Communication |
20.32 |
Prof. Margaret Vas |
| View |
Chapter 6 Part 1 |
Interpersonal and selling skills |
26.29 |
Prof. Margaret Vas |
| View |
Chapter 6 Part 2 |
Interpersonal and selling skills |
25.38 |
Prof. Margaret Vas |
| View |
Chapter 7 |
Front Office Equipments |
20.12 |
Prof. Margaret Vas |
| View |
Chapter 8 |
Property Management Systems |
14.01 |
Prof. Margaret Vas |
| View |
Chapter 9 |
Front Office Forms |
04.52 |
Prof. Margaret Vas |
| View |
Chapter 10 |
Reservation |
22.01 |
Prof. Margaret Vas |
