| View |
Chapter 1 - Part - 1 |
Customer Centricity: Why Now More Than Ever |
38.11 |
Prof. Ashish Hathi |
| View |
Chapter 1 - Part - 2 |
Customer Centricity: Why Now More Than Ever |
37.23 |
Prof. Ashish Hathi |
| View |
Chapter 2 - Part - 1 |
Customers Can Be Difficult |
33.34 |
Prof. Ashish Hathi |
| View |
Chapter 2 - Part - 2 |
Customers Can Be Difficult |
36.58 |
Prof. Ashish Hathi |
| View |
Chapter 2 - Part - 3 |
Customers Can Be Difficult |
21.46 |
Prof. Ashish Hathi |
| View |
Chapter 3 - Part - 1 |
The Journey Towards Greater Customer Centricity |
36.19 |
Prof. Ashish Hathi |
| View |
Chapter 3 - Part - 2 |
The Journey Towards Greater Customer Centricity |
31.33 |
Prof. Ashish Hathi |
| View |
Chapter 4 - Part - 1 |
Designing The Customer Centric Enterprise |
39.15 |
Prof. Ashish Hathi |
| View |
Chapter 4 - Part - 2 |
Designing The Customer Centric Enterprise |
25.55 |
Prof. Ashish Hathi |
| View |
Chapter 4 - Part - 3 |
Designing The Customer Centric Enterprise |
19.18 |
Prof. Ashish Hathi |
| View |
Chapter 5 - Part - 1 |
The Outside In Organization |
37.57 |
Prof. Ashish Hathi |
| View |
Chapter 5 - Part - 2 |
The Outside In Organization |
22.41 |
Prof. Ashish Hathi |
| View |
Chapter 6 - Part - 1 |
Outside-In Product Decisions |
34.1 |
Prof. Ashish Hathi |
| View |
Chapter 6 - Part - 2 |
Outside-In Product Decisions |
25.45 |
Prof. Ashish Hathi |
| View |
Chapter 7 - Part - 1 |
Outside-In Value Based Pricing |
39.35 |
Prof. Ashish Hathi |
| View |
Chapter 7 - Part - 2 |
Outside-In Value Based Pricing |
31.48 |
Prof. Ashish Hathi |
| View |
Chapter 7 - Part - 3 |
Outside-In Value Based Pricing |
29.04 |
Prof. Ashish Hathi |
| View |
Chapter 8 - Part - 1 |
Outside-In Communication |
39.55 |
Prof. Ashish Hathi |
| View |
Chapter 8 - Part - 2 |
Outside-In Communication |
30.18 |
Prof. Ashish Hathi |
| View |
Chapter 8 - Part - 3 |
Outside-In Communication |
27.12 |
Prof. Ashish Hathi |
| View |
Chapter 9 - Part - 1 |
Outside-In Channels of Distribution |
37.42 |
Prof. Ashish Hathi |
| View |
Chapter 9 - Part - 2 |
Outside-In Channels of Distribution |
27.2 |
Prof. Ashish Hathi |
| View |
Chapter 9 - Part - 3 |
Outside-In Channels of Distribution |
17.32 |
Prof. Ashish Hathi |
| View |
Chapter 10 - Part - 1 |
Customer Centric Transformation |
32.48 |
Prof. Ashish Hathi |
| View |
Chapter 10 - Part - 2 |
Customer Centric Transformation |
31.17 |
Prof. Ashish Hathi |
