| View |
Chapter 1 Part 1 |
Understanding Services Economy |
33.02 |
Ms. Tara Singh |
| View |
Chapter 1 Part 2 |
Understanding Services Economy |
26.21 |
Ms. Tara Singh |
| View |
Chapter 2 Part 1 |
Classification And Characteristics of Services |
33.47 |
Ms. Tara Singh |
| View |
Chapter 2 Part 2 |
Classification And Characteristics of Services |
35.22 |
Ms. Tara Singh |
| View |
Chapter 3 Part 1 |
Role Of Services in Manufacturing |
36.33 |
Ms. Tara Singh |
| View |
Chapter 3 Part 2 |
Role Of Services in Manufacturing |
36.21 |
Ms. Tara Singh |
| View |
Chapter 4 Part 1 |
The Service Product |
39.08 |
Ms. Tara Singh |
| View |
Chapter 4 Part 2 |
The Service Product |
17.22 |
Ms. Tara Singh |
| View |
Chapter 5 Part 1 |
Service Quality Management |
37.08 |
Ms. Tara Singh |
| View |
Chapter 5 Part 2 |
Service Quality Management |
27.21 |
Ms. Tara Singh |
| View |
Chapter 6 Part 1 |
Services Location and Distribution |
33.54 |
Ms. Tara Singh |
| View |
Chapter 6 Part 2 |
Services Location and Distribution |
22.48 |
Ms. Tara Singh |
| View |
Chapter 7 Part 1 |
Product and Service Design process |
31.58 |
Ms. Tara Singh |
| View |
Chapter 7 Part 2 |
Product and Service Design process |
30.01 |
Ms. Tara Singh |
| View |
Chapter 8 Part 1 |
Technology in Services Operations Management |
20.31 |
Ms. Tara Singh |
| View |
Chapter 8 Part 2 |
Technology in Services Operations Management |
26.18 |
Ms. Tara Singh |
| View |
Chapter 9 Part 1 |
Business Pricing Strategy |
28.56 |
Ms. Tara Singh |
| View |
Chapter 9 Part 2 |
Business Pricing Strategy |
27.44 |
Ms. Tara Singh |
| View |
Chapter 10 Part 1 |
Capacity Management in Service Operations |
22.19 |
Ms. Tara Singh |
| View |
Chapter 10 Part 2 |
Capacity Management in Service Operations |
22.15 |
Ms. Tara Singh |
| View |
Chapter 11 Part 1 |
Service Failure And Service Recovery Management |
35.59 |
Ms. Tara Singh |
| View |
Chapter 11 Part 2 |
Service Failure And Service Recovery Management |
25.29 |
Ms. Tara Singh |
| View |
Chapter 12 Part 1 |
Queuing Theory Applications in Service Systems |
30.3 |
Ms. Tara Singh |
| View |
Chapter 12 Part 2 |
Queuing Theory Applications in Service Systems |
27.3 |
Ms. Tara Singh |
