| View |
Chapter 1 Part 1 |
Service Operations Strategy |
34.16 |
Prof. Ashish Hathi |
| View |
Chapter 1 Part 2 |
Service Operations Strategy |
29.14 |
Prof. Ashish Hathi |
| View |
Chapter 1 Part 3 |
Service Operations Strategy |
33.00 |
Prof. Ashish Hathi |
| View |
Chapter 1 Part 4 |
Service Operations Strategy |
24.15 |
Prof. Ashish Hathi |
| View |
Chapter 2 Part 1 |
Managing Relationships in Services Operations |
33.52 |
Prof. Ashish Hathi |
| View |
Chapter 2 Part 2 |
Managing Relationships in Services Operations |
32.56 |
Prof. Ashish Hathi |
| View |
Chapter 2 Part 3 |
Managing Relationships in Services Operations |
37.45 |
Prof. Ashish Hathi |
| View |
Chapter 3 Part 1 |
Performance Measurement in Services |
37.43 |
Prof. Ashish Hathi |
| View |
Chapter 3 Part 2 |
Performance Measurement in Services |
35.18 |
Prof. Ashish Hathi |
| View |
Chapter 3 Part 3 |
Performance Measurement in Services |
32.03 |
Prof. Ashish Hathi |
| View |
Chapter 3 Part 4 |
Performance Measurement in Services |
25.59 |
Prof. Ashish Hathi |
| View |
Chapter 4 Part 1 |
Creating Service Innovation |
30.03 |
Prof. Ashish Hathi |
| View |
Chapter 4 Part 2 |
Creating Service Innovation |
25.34 |
Prof. Ashish Hathi |
| View |
Chapter 4 Part 3 |
Creating Service Innovation |
20.49 |
Prof. Ashish Hathi |
| View |
Chapter 5 Part 1 |
Service Lifecycle Management |
29.01 |
Prof. Ashish Hathi |
| View |
Chapter 5 Part 2 |
Service Lifecycle Management |
27.58 |
Prof. Ashish Hathi |
| View |
Chapter 5 Part 3 |
Service Lifecycle Management |
35.01 |
Prof. Ashish Hathi |
| View |
Chapter 5 Part 4 |
Service Lifecycle Management |
25.26 |
Prof. Ashish Hathi |
| View |
Chapter 5 Part 5 |
Service Lifecycle Management |
21.33 |
Prof. Ashish Hathi |
| View |
Chapter 6 Part 1 |
Leadership Critical to Service Industry |
35.53 |
Prof. Ashish Hathi |
| View |
Chapter 6 Part 2 |
Leadership Critical to Service Industry |
34.01 |
Prof. Ashish Hathi |
| View |
Chapter 6 Part 3 |
Leadership Critical to Service Industry |
25.16 |
Prof. Ashish Hathi |
| View |
Chapter 7 Part 1 |
Complexity in Service Operations Management |
35.06 |
Prof. Ashish Hathi |
| View |
Chapter 7 Part 2 |
Complexity in Service Operations Management |
31.47 |
Prof. Ashish Hathi |
| View |
Chapter 7 Part 3 |
Complexity in Service Operations Management |
27.41 |
Prof. Ashish Hathi |
